Over the past three years, my colleagues and I at Queensland University of Technology have partnered with Queensland Fire and Emergency Services (QFES) and the Eidos Institute to undertake an Australian Research Council Linkage project to analyse and evaluate how social media are used by emergency management authorities, media organisations and citizens during recent natural disasters events.

During this time we have worked closely with officers from several Australian emergency management organisations to better understand from their practical experience how social media are used in emergency communications, and to find out those areas that are working well as well as those where improvements can be made. As a result of our research and industry discussions, it became apparent that there is a need for a national policy framework that addresses the use of social media in crisis communication, particularly to support the development of effective social media communication strategies and the positioning, resourcing, and training of social media units and/or staff in emergency management agencies and local governments. The Social Media Policy Report Support Frameworks for the Use of Social Media by Emergency Management Organisations has been developed to address this need, and it was launched at Old Government House, Brisbane, by Teresa Gambaro MP on Friday 13 November 2015.

One more post before I head home from the AoIR 2015 conference in Phoenix: during the conference, I also received my author’s copy of Hashtag Publics, an excellent new collection edited by Nathan Rambukkana. In this collection, Jean Burgess and I published an updated version of our paper from the ECPR conference in Reykjavík, which conceptualises (some) hashtag communities as ad hoc publics – and Theresa Sauter and I also have a chapter in the book that explores the #auspol hashtag for Australian politics.

Axel Bruns and Jean Burgess. “Twitter Hashtags from Ad Hoc to Calculated Publics.” In Hashtag Publics: The Power and Politics of Discursive Networks, ed. Nathan Rambukkana. New York: Peter Lang, 2015. 13-28.

Theresa Sauter and Axel Bruns. “#auspol: The Hashtag as Community, Event, and Material Object for Engaging with Australian Politics.” In Hashtag Publics: The Power and Politics of Discursive Networks, ed. Nathan Rambukkana. New York: Peter Lang, 2015. 47-60.

We move on in this session at AoIR 2015 to Nicole Ellison, who highlights the different frames through which we might understand mobile uses; one is the affordances frame which might highlight the differences between content persistence and ephemerality, for instance. She points to Snapchat in this context, as a particularly interesting object of research.